Privacy Policy
Last updated: 12 October 2026
1. Who we are
Guest Affairs provides photobooth experiences for corporate events, brand activations, weddings and private celebrations across London, Essex and Kent.
Guest Affairs is operated by Guest Affairs Ltd, a company registered in England and Wales.
Company name: Guest Affairs Ltd
Company registration number: 0000000
Registered office: 128 City Road, London, EC1V 2NX
Contact Email: info@guestaffairs.co.uk
In this policy, “Guest Affairs”, “we”, “us” and “our” refer to Guest Affairs Ltd. This Privacy Policy explains how we collect, use, store and protect your personal information when you visit our website, submit an enquiry, communicate with us or use our services.
2. Personal information we collect
We may collect the following categories of personal information when you interact with us.
Information you provide
This may include:
Your name and email address.
Your telephone number, where provided.
Your company or organisation name.
Your event type, date and location.
Details about your event, requirements and preferences.
Information you provide when contacting us or discussing a potential booking.
Your marketing preferences and consent records, where applicable.
Information collected through our website
Depending on the technologies used on our website, we may collect technical information such as your IP address, browser type, device information, pages visited and interactions with our website. Cookies and similar technologies may also collect information about your use of our website. Further details are provided in the Cookies section below.
3. How we use your information
We use personal information for the following purposes.
Responding to enquiries
To review your event requirements, respond to questions, discuss availability, prepare quotations and communicate with you about your proposed event. ### Managing bookings and providing services To confirm bookings, coordinate event arrangements, deliver our services and communicate with you before, during and after your event where necessary.
Business administration
To maintain business records, process payments where applicable, manage disputes, prevent fraud and comply with legal obligations.
Improving our website and services
To understand how visitors use our website and improve its functionality, performance and user experience, where permitted by law.
Marketing communications
To send information about Guest Affairs services, new experiences, special offers and event inspiration where we are legally permitted to do so. We only use your personal information for purposes that are relevant to our business and consistent with applicable data protection law.
4. Our lawful bases for processing
Under UK data protection law, we must have a lawful basis for processing personal information.
Depending on the circumstances, we may rely on the following lawful bases:
Contract and pre-contractual steps: To respond to booking enquiries, prepare quotations, discuss proposed arrangements and provide services you have booked.
Legitimate interests: To manage our business, maintain appropriate records, improve our services, protect our business and manage relevant business communications, where our interests do not override your rights and freedoms.
Consent: Where you have given consent for specific activities, such as certain marketing communications or the use of non-essential cookies where consent is required.
Legal obligation: Where we need to process information to comply with applicable laws and regulations.
The lawful basis we rely on depends on the purpose and circumstances of the processing.
5. Marketing communications
We may offer you the opportunity to receive marketing emails about Guest Affairs services, new experiences, special offers and event inspiration.
Where consent is required, we will ask you to opt in separately from submitting an event enquiry. Our marketing checkbox will not be selected by default.
You can withdraw your consent or unsubscribe at any time by using the unsubscribe link in our emails or contacting us at info@guestaffairs.co.uk.
We may also send certain business-to-business marketing communications where permitted by law. We will comply with applicable electronic marketing and data protection requirements.
We do not sell your personal information to third parties.
6. Who we share your information with
We may share personal information with third parties where necessary to operate our website, manage enquiries or provide our services. These may include:
Website hosting and website-building providers.
Enquiry form and email service providers.
Customer relationship management and booking platforms.
Payment processors, where applicable.
Professional advisers, including accountants and legal advisers.
Regulators, law enforcement authorities or other parties where required by law.
Where third parties process personal information on our behalf, we take appropriate steps to protect that information and ensure that processing complies with applicable data protection requirements.
We do not authorise our service providers to use your personal information for their own marketing purposes simply because we share it with them.
7. International transfers
Some of our service providers may store or process personal information outside the United Kingdom.
Where personal information is transferred internationally, we will ensure that the transfer complies with applicable data protection law. This may involve relying on an applicable adequacy decision or implementing appropriate safeguards.
8. How long we retain your information
We retain personal information only for as long as reasonably necessary for the purposes described in this policy, including meeting legal, accounting and reporting requirements.
Retention periods depend on the type of information and our relationship with you.
Enquiry information: Retained for a reasonable period to manage enquiries, follow up on potential bookings and maintain appropriate business records.
Booking and transaction records: Retained for as long as necessary to manage bookings, address disputes and meet legal and accounting requirements.
Marketing information: Retained until you withdraw consent, unsubscribe or the information is no longer needed, subject to any necessary records of your preferences.
Website and technical information: Retained according to the relevant technology settings and our legitimate business needs.
When personal information is no longer required, we will securely delete it or anonymise it where appropriate.
9. Cookies and similar technologies
Our website may use cookies and similar technologies to support essential website functions, remember preferences, analyse website usage and improve the visitor experience.
Strictly necessary cookies may be used to provide the website's core functionality. Non-essential cookies, including certain analytics and advertising cookies, will only be used with your consent where required by law. Where applicable, we will provide a mechanism to manage cookie preferences and withdraw consent.
You can also manage cookies through your browser settings. Disabling certain cookies may affect website functionality.
10. How we protect your information
We take reasonable technical and organisational measures to protect personal information against unauthorised access, accidental loss, misuse, alteration or disclosure. However, no method of electronic transmission or storage is completely secure, and we cannot guarantee absolute security.
11. Your data protection rights
Under applicable data protection law, you may have the right to:
Access the personal information we hold about you.
Rectify inaccurate or incomplete information.
Request erasure of your personal information.
Restrict certain processing activities.
Object to certain processing, including direct marketing.
Request data portability where the relevant legal conditions apply.
Withdraw consent where we rely on consent to process your information
These rights are subject to applicable legal conditions and exemptions. To exercise your rights, contact us at info@guestaffairs.co.uk. We may need to verify your identity before responding.
12. Complaints
If you have concerns about how we handle your personal information, please contact us first so that we can attempt to resolve the issue.
You also have the right to complain to the Information Commissioner's Office (ICO), the UK's data protection regulator. Website: https://ico.org.uk/
You can find information about making a complaint on the ICO website.
13. Third-party websites
Our website may contain links to third-party websites or services. We are not responsible for their privacy practices or content. We recommend reviewing the privacy policies of third-party websites before providing personal information to them.
14. Changes to this Privacy Policy
We may update this Privacy Policy to reflect changes to our business, website, technology or legal obligations. Any updates will be published on this page, together with a revised “Last updated” date.
15. Contact us
If you have any questions about this Privacy Policy or how we process your personal information, please contact:
Guest Affairs Ltd
Registered office: 128 City Road, London, EC1V 2NX
Company number: 0000000
Email: info@guestaffairs.co.uk